Refund policy

RETURNS

We accept returns only for items purchased directly from ringofyre.com. Returns from third-party retailers are not accepted.

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

If you are not 100% satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund, minus a 15% restocking fee. Return shipping is free for approved returns.

Return Eligibility

To be eligible for a return, items must:

  • Be unused, unassembled, and in original packaging

  • Include proof of purchase or receipt

  • Be in the same condition as received

Items that do not meet these conditions will not be accepted.

How to Start a Return

To initiate a return, please contact us at info@ringofyre.com.

If your return is approved, we will provide:

  • A prepaid return shipping label

  • Instructions on how and where to send your item

Returns sent without prior authorization will not be accepted.

For any return-related questions, contact us at info@ringofyre.com.

DAMAGES & ISSUES

We stand by the quality of our products and packaging. Please inspect your order upon delivery and contact us immediately if:

  • Your item arrives damaged

  • Your item is defective

  • You receive the wrong item

We will evaluate the issue and work to make it right.

⚠️ Claims are valid only for items purchased directly from ringofyre.com.

Damage to products purchased from third-party retailers is not covered.

NON-RETURNABLE ITEMS

Certain items are not eligible for return, including but not limited to:

  • Perishable goods

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, please contact us before initiating a return.

EXCHANGES

We do not offer direct exchanges.

To receive a different item, please return your original purchase (if eligible), and place a new order once your return is approved.

REFUNDS

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing times vary depending on your bank or credit card provider